RCAC - Announcements, Outages and Maintenance, Outages, Maintenance, Outages, Maintenance, Science Highlights https://db.rcac.purdue.edu/news/rss/2,1,6,7,3,Protected%20Data%20Archive en Tue, 05 May 2026 21:57:13 EDT <![CDATA[Important: Use Microsoft Authenticator to Access Purdue RCAC Resources Starting May 11, 2026]]> https://db.rcac.purdue.edu/news/2760 https://db.rcac.purdue.edu/news/2760 Beginning May 11, 2026, RCAC will move from Duo Mobile to Microsoft Authenticator for logging in to Purdue’s research computing and supercomputing systems.

To ensure uninterrupted access, please complete the steps below before May 11.

What you need to do:

Enroll in Microsoft Multi-Factor Authentication (MFA) using the Microsoft Authenticator app (if you have not already)

Set your default sign-in method in Microsoft MFA to your preferred method

After May 11, Duo Mobile will no longer work for accessing RCAC systems.

Please contact rcac-help@purdue.edu If you have any questions or need help.

]]> Fri, 01 May 2026 08:00:00 -0400 Announcements <![CDATA[RCAC Maintenance Complete – All Systems Available]]> https://db.rcac.purdue.edu/news/2711 https://db.rcac.purdue.edu/news/2711 The ongoing RCAC maintenance originally scheduled to conclude at 5:00 PM today (Thursday, April 23) has been extended. The new expected completion time is 9:00 PM tonight, Thursday, April 23.

All RCAC systems and Research Network services will remain unavailable during this extended window.

We appreciate your continued patience as we complete these critical upgrades to improve RCAC infrastructure reliability and performance.

For assistance, questions, or concerns, please contact rcac-help@purdue.edu.

]]> Wed, 22 Apr 2026 06:00:00 -0400 Outages <![CDATA[Data Depot is currently unavailable]]> https://db.rcac.purdue.edu/news/2674 https://db.rcac.purdue.edu/news/2674 We are currently experiencing an unplanned outage affecting Data Depot. Engineers are actively working to restore service, but there is no ETA to share yet. We will provide updates as soon as more information is available.

]]> Tue, 14 Apr 2026 09:30:00 -0400 Outages <![CDATA[Network Slowness Notice]]> https://db.rcac.purdue.edu/news/2565 https://db.rcac.purdue.edu/news/2565 We are currently investigating network performance issues affecting network traffic.

Impact To You: At this time, you may notice latency or brief disruptions when accessing certain on-campus or external resources, especially during peak usage periods.

We appreciate your patience while we work to fully resolve the underlying problem and restore normal network performance. We will provide an update by 5:00PM EST today or sooner.

]]> Mon, 02 Feb 2026 15:00:00 -0500 Outages and Maintenance <![CDATA[Research Computing Holiday Break]]> https://db.rcac.purdue.edu/news/2499 https://db.rcac.purdue.edu/news/2499 Research Computing personnel will observe the university winter break from 12:00am EST on 12/23/25 and will resume normal business hours on January 5th, 2026 During this time, Research Computing services will continue to be available, but all staff will be on leave.

Research Computing staff members will monitor the status of all computing and data resources in an effort to ensure continuous availability.

Research Computing staff members will monitor the ticketing system throughout the holiday period and answer critical issues and problems. Non-critical user issues and questions will be addressed beginning January 5th, 2026. There will also be no coffee hour consultations during this break.

Scratch file purging (on community clusters with scratch space) will continue as normal during the break, so be sure to archive your files in scratch storage. This does not apply to Data Depot or home directories -- only scratch storage.

Have a wonderful break, everyone, and we look forward to great things in the new year!

]]> Tue, 16 Dec 2025 13:00:00 -0500 Announcements <![CDATA[Account Provisioning and Access Issues]]> https://db.rcac.purdue.edu/news/2259 https://db.rcac.purdue.edu/news/2259 We’re currently seeing some delays with account provisioning and access for RCAC systems. The issue stems from upstream systems outside of our direct control. Please report any access issues to us as soon as you encounter them so we can assist and track the impact.

We know how important timely access is to your research and truly appreciate your patience as this gets sorted out. If you have an urgent need or specific concerns, please don’t hesitate to contact us at rcac-help@purdue.edu.

Thanks again for your understanding.

]]> Wed, 04 Jun 2025 15:00:00 -0400 Outages and Maintenance <![CDATA[Network Connectivity Issues]]> https://db.rcac.purdue.edu/news/2229 https://db.rcac.purdue.edu/news/2229 RCAC systems are experiencing networking related issues that impact access to some destinations on the Internet.

We are actively monitoring the situation and working to resolve the disruptions as quickly as possible. During this time, you may encounter intermittent connectivity problems or degraded performance.

We appreciate your patience and understanding. If you encounter problems that require immediate attention, please contact rcac-help@purdue.edu. For Anvil users, please submit a ticket through ACCESS Help Desk at https://support.access-ci.org/help-ticket.

]]> Wed, 07 May 2025 11:30:00 -0400 Outages <![CDATA[Staff Availability and Coffee-Hour Schedule]]> https://db.rcac.purdue.edu/news/2092 https://db.rcac.purdue.edu/news/2092 Research Computing personnel, including a significant number of the support staff, will be attending the SC24 conference on the week of November 18th. There are no planned reductions in service and staff will continue to monitor the ticketing system throughput this period.

However, due to reduced staff availability during this period we will be canceling our regularly scheduled Coffee-Hour consultations session for that week. This includes both the Monday in-person consulting hours at the Convergence Center as well as the Tuesday virtual sessions.

]]> Mon, 18 Nov 2024 00:00:00 -0500 Announcements